Lucram la platforma noastra pentru a imbunatati experienta cu tine. Te asteptam sa revii in scurt timp pe aceasta pagina!
Terms and Conditions – ALFMED Virtual Clinic
Version: 18 August 2026
1. Acknowledgement, Platform Operator and Acceptance of the Terms and Conditions
1.1. Platform Operator
This document sets out the Terms and Conditions governing the use of the ALFMED Virtual Clinic online platform, available at https://clinicavirtuala.alfmed.ro, hereinafter referred to as the “Platform”.
The Platform facilitates the booking, payment and remote provision of certain medical services by telemedicine under the Policlinica ALFMED brand.
The provider of the medical services and the operator of the Platform is:
MEDNEURO SRL, having its registered office at Bld. Dacia no. 137, building 17, entrance 1, apartment 3, Craiova, Dolj County, postal code 200048, Romania, registered with the Trade Registry under no. J16/823/2015, VAT/Tax Identification Number 34565441, e-mail: medneurosrl@gmail.com, telephone: 0351 429 158, hereinafter referred to as “MEDNEURO” or the “Operator”.
The Platform is technically developed and maintained by EVOTECH-IT SRL, on the basis of its contractual relationship with MEDNEURO SRL. The technical provider does not provide medical services and does not participate in determining diagnoses, medical recommendations, treatment or other medical decisions.
1.2. Acceptance of this document
Mere access to or browsing of the Platform does not, in itself, constitute the conclusion of a contract for medical services.
The User accepts these Terms and Conditions through the express action provided within the Platform before completing a booking and purchasing a service.
By accepting these Terms and Conditions, the User confirms that they had the opportunity to review this document before entering into the contract.
Consent to the provision of medical services by telemedicine and information concerning the processing of personal data are dealt with separately, in accordance with Articles 6 and 12.
2. Definitions
For the purposes of these Terms and Conditions:
Platform / ALFMED Virtual Clinic means the online application available at https://clinicavirtuala.alfmed.ro through which medical services by telemedicine may be booked, paid for and provided.
Operator / Provider means MEDNEURO SRL, the provider of the medical services made available through the Platform.
User means any person accessing or using the Platform.
Patient means the individual for whose benefit the medical service is provided. The User and the Patient may be the same person or, where legally permitted, the User may act as the Patient’s legal representative.
Doctor / Specialist means the physician providing medical services through MEDNEURO SRL, within the limits of their specialty, professional competence and applicable legal provisions.
Telemedicine means the remote provision of medical services without the simultaneous physical presence of the patient and the healthcare professional, by means of information technology and electronic communication systems, in accordance with applicable law.
Teleconsultation means a remote medical service provided directly to the patient for the purpose of assessing their health status, providing a medical opinion, establishing or guiding a diagnosis, recommending investigations, preventive measures or treatment, within the limits permitted by the nature of remote medical care.
Online follow-up consultation means a remote reassessment of the patient carried out under the conditions determined by the doctor and according to the services available through the Platform.
Interpretation of tests/investigations means the medical assessment of documents and results provided by the patient in the context of the available clinical information.
Second opinion / additional medical opinion means the evaluation by a doctor of the patient’s medical situation and the documents provided by the patient for the purpose of issuing an additional medical opinion. This service does not constitute “teleexpertise” within the legal meaning of an exchange of professional opinions between healthcare professionals.
User Account means the electronic profile associated with a User within the Platform.
Medical data / health data means information relating to the physical or mental health of the patient, including information obtained from the medical history, medical documents, investigations, diagnoses, recommendations, treatments and medical services provided.
Contract for medical services concluded by electronic means means the legal agreement between MEDNEURO SRL and the patient/User concerning the provision of the selected medical service, concluded in accordance with Article 9.
Payment Processor means the specialised service provider through which online payments are processed. As of the date of this version, payments are processed through NETOPIA Payments.
3. Applicable Legal Framework
The services provided through ALFMED Virtual Clinic are organised and delivered in accordance with the applicable Romanian and European legislation, including, where relevant:
- Law no. 95/2006 on healthcare reform, as subsequently amended and supplemented, including the provisions governing telemedicine;
- Government Decision no. 1133/2022 approving the Methodological Rules for the implementation of the provisions concerning the organisation and operation of telemedicine;
- Law no. 46/2003 on patients’ rights, as subsequently amended and supplemented;
- the Rules for the implementation of Law no. 46/2003 on patients’ rights, approved by Order of the Minister of Health no. 1410/2016, as subsequently amended and supplemented;
- the Code of Medical Deontology of the Romanian College of Physicians, in force at the relevant time;
- Regulation (EU) 2016/679 on the protection of personal data (GDPR) and the applicable national legislation;
- Law no. 365/2002 on electronic commerce, republished, as subsequently amended and supplemented, insofar as applicable to operations carried out by electronic means;
- the Romanian Civil Code, together with any other legal provisions applicable to the relationship between MEDNEURO SRL and the patient.
Medical services provided to patients by healthcare professionals for the assessment, maintenance or restoration of health are excluded from the scope of Government Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals, under the conditions laid down by that legislation.
The cancellation, rescheduling and refund policy set out in Article 10 is MEDNEURO SRL’s contractual policy applicable to services purchased through the Platform and does not constitute the exercise of the general 14-day right of withdrawal provided by Government Emergency Ordinance no. 34/2014.
4. Scope and Limitations of the Services Offered Through the Platform
4.1. Available services
ALFMED Virtual Clinic allows, depending on availability displayed on the Platform, the remote provision of medical services in the specialties offered, including Cardiology and Internal Medicine.
Services may include online medical consultations, follow-up consultations, interpretation of laboratory tests and medical investigations, second opinions, recommendations for additional investigations, therapeutic and preventive recommendations and other medical services that may legally and appropriately be provided by telemedicine.
The Platform may also provide ancillary functionalities required for the provision and management of medical services, including uploading and transmitting documents, completing medical questionnaires, communication through internal messaging or webchat, accessing the history of bookings and consultations, and accessing or downloading medical documents generated by the doctor.
The availability of a particular functionality may depend on the type of service, the User’s profile and the technical configuration of the Platform.
The description, fee, available doctor and, where applicable, indicative duration of each service are those displayed on the Platform at the time of booking.
4.2. Limitations of telemedicine
Telemedicine involves inherent limitations arising from the absence of direct physical examination and, where applicable, from the quality of the information, documents, images, medical parameters and technical connection available.
The doctor shall determine, on the basis of professional judgement, whether the patient’s situation can be appropriately assessed by telemedicine.
Where the available information does not permit a sufficient medical assessment or where the doctor considers that direct examination is necessary, the doctor may recommend or require further assessment through an in-person consultation or additional investigations.
Both the patient and the doctor may request, where justified by the circumstances, that the medical assessment continue in person.
4.3. Medical emergencies
ALFMED Virtual Clinic is not intended for medical emergencies and does not replace emergency medical services.
Where symptoms may indicate a medical emergency, the patient must seek emergency medical assistance without delay, including by calling the emergency number 112 or presenting to an emergency medical facility.
Use of the Platform must not result in a delay in seeking emergency medical assistance.
5. Conditions of Use of the Platform
5.1. Creation and use of the account
In order to access certain services, the User must create an account and provide the information requested by the Platform.
The User must provide true, complete and up-to-date information and must update such information whenever it changes.
Account access credentials are personal. The User is responsible for maintaining their confidentiality and must notify MEDNEURO SRL if unauthorised access to the account is suspected.
Acceptance of these Terms and Conditions does not constitute general consent to all processing activities involving personal or medical data. The processing of personal data is governed by Article 12 and by the Privacy Policy.
5.2. Patient identification
For the safety of the medical act, compliance with professional obligations and prevention of fraudulent use of the Platform, the doctor or MEDNEURO SRL may request verification of the patient’s identity by appropriate means, including presentation of an identity document, where necessary.
The patient may not use another person’s identity or intentionally provide false information.
5.3. Patient obligations
The patient must provide the doctor, in good faith, with accurate and as complete as reasonably possible information regarding symptoms, medical history, known diagnoses, current treatments, allergies, investigations and any other information relevant to the medical assessment.
The patient must provide legible and complete documents, insofar as these are available and relevant.
If the patient does not understand a recommendation or is unable or unwilling to follow it, the patient is encouraged to request clarification from the doctor or to communicate this to the doctor.
The patient must use the Platform lawfully, without interfering with its operation or infringing the rights of other persons.
5.4. Use on behalf of another person
Booking a service for a minor or for a legally represented person may only be carried out under the conditions permitted by law and insofar as the relevant service may legally and appropriately be provided through the Platform.
A person acting as legal representative declares that they are legally entitled to do so and may be required to provide evidence of that capacity.
5.5. Recording of consultations
Consultations are not audio- or video-recorded by MEDNEURO SRL unless there is an appropriate legal basis and the required information or consent has been provided, as applicable.
The User may not audio- or video-record, retransmit or distribute a consultation without the prior express consent of all participants, except where otherwise provided by law.
5.6. Prohibited uses
The Platform may not be used fraudulently, for the purpose of obtaining medical documents through false statements, accessing another person’s data without authorisation, compromising Platform security or carrying out any other unlawful activity.
A prescription, recommendation, referral or other medical document shall be issued only where the doctor determines that the applicable medical and legal conditions are satisfied.
5.7. Account suspension
MEDNEURO SRL may restrict, suspend or close an account in the event of serious or repeated breaches of these Terms and Conditions, fraudulent use, security incidents or other justified circumstances.
The measure shall be proportionate to the nature and seriousness of the circumstances, insofar as the situation permits.
Closure of the account does not affect legal obligations relating to the retention of medical records and data, nor the patient’s rights of access to such data, in accordance with the law.
6. Informed Consent for Telemedicine
The provision of medical services by telemedicine requires the patient’s express consent, in accordance with applicable law.
Before accessing the medical service, the patient is provided with information concerning the nature of the service, the manner in which it is provided, the benefits and limitations of telemedicine, the means of communication, reasonably foreseeable technical risks and the possibility that an in-person consultation may subsequently be required.
Consent to the provision of the service by telemedicine is expressed separately within the Platform and is recorded so that MEDNEURO SRL can document that such consent has been obtained.
By providing consent, the patient confirms that they understand at least the following:
- telemedicine involves the provision of a service without the simultaneous physical presence of the patient and doctor;
- the absence of direct physical examination may limit the medical assessment in certain circumstances;
- the doctor may request documents, additional investigations or an in-person assessment;
- interruptions or technical difficulties may occur in connection with the device, internet connection or communications infrastructure;
- the quality of the medical assessment also depends on the completeness and accuracy of the information provided by the patient;
- the service is not intended for medical emergencies.
The patient may refuse the provision of a service by telemedicine or withdraw consent to continue such service.
Withdrawal of consent to telemedicine does not affect the lawfulness of medical acts and processing activities carried out before the withdrawal and does not entail deletion of medical records that must be retained under applicable law.
Withdrawal of consent after the consultation has begun does not automatically give rise to a right to reimbursement. The situation shall be assessed in light of the service actually provided and the provisions of Article 10.
Consent to telemedicine is separate from any consent relating to optional data processing, marketing communications or other activities not necessary for the provision of medical care.
7. Patient Rights
The patient benefits, including in relation to services provided by telemedicine, from the rights recognised by legislation governing patients’ rights and by applicable professional rules.
The patient has the right to receive clear and understandable information regarding the medical service, the identity and professional capacity of the doctor, the limitations of telemedicine and the recommended medical course of action.
The patient has the right to accept or refuse the provision of a service by telemedicine and, where necessary, to request an in-person medical assessment.
The patient has the right to consent to or refuse medical procedures, in accordance with the law, after receiving the information necessary to make an informed decision.
The patient is entitled to respect for dignity, privacy, professional secrecy and confidentiality of medical information.
The patient has the right to access their own personal and medical data and medical records in accordance with applicable law.
The patient has the right to receive medical services without discrimination, in accordance with the law.
The patient may request clarification regarding diagnoses, investigations or recommendations and may seek an additional medical opinion.
The patient may request that the consultation be terminated at any time. Where the consultation has already begun, termination at the patient’s request does not automatically give rise to a right to reimbursement.
The patient may submit requests or complaints regarding the operation of the Platform or the services provided to MEDNEURO SRL at medneurosrl@gmail.com and may use any other complaint mechanisms available under applicable law.
8. Obligations of the Doctor and MEDNEURO SRL
8.1. Obligations of the doctor
The doctor shall provide telemedicine services in accordance with the same principles of professional competence, professional independence, confidentiality, quality and safety applicable to in-person medical care, adapted to the specific characteristics of telemedicine.
The doctor must assess whether remote provision is appropriate for the patient’s situation and recommend an in-person assessment where necessary.
The doctor must provide the patient with the necessary information in a clear manner adapted to the patient’s ability to understand.
The doctor shall document the medical act provided by telemedicine and record relevant medical information in accordance with legal and professional obligations.
The doctor shall observe professional secrecy and the confidentiality of information concerning the patient.
Recommendations, prescriptions and medical documents shall only be issued insofar as medically justified and permitted by applicable law.
Where the doctor considers that the patient presents signs or symptoms requiring urgent assessment, the doctor shall recommend the immediate use of the appropriate emergency medical services.
8.2. Obligations of MEDNEURO SRL
MEDNEURO SRL is responsible for organising the medical services provided through the Platform and shall take reasonable measures to maintain the functionality of the Platform.
MEDNEURO SRL shall implement appropriate technical and organisational measures to protect personal and medical data, having regard to the nature of the data and the risks associated with the processing.
MEDNEURO SRL shall provide, either directly or through contracted service providers, the infrastructure required for booking, communication, payment and access to services.
MEDNEURO SRL shall retain medical records and information for the periods required by applicable law and in accordance with its record retention policies.
MEDNEURO SRL shall provide Users with contact channels for administrative or technical requests and complaints.
Contracted technical service providers do not, by virtue of their role, acquire any authority to issue medical opinions or intervene in the doctors’ professional decisions.
9. Conclusion of the Contract and Provision of the Service
9.1. Steps for concluding the contract
Depending on the functionalities available on the Platform, the process of purchasing a service may include selecting the service and/or doctor, selecting the available date and time, completing the required data, verifying the information entered, accepting these Terms and Conditions, providing the required telemedicine consent, making payment and receiving confirmation of the booking.
Before completing the booking, the User has the opportunity to review the information entered and correct any errors through the functionalities available on the Platform.
The contract for the selected medical service is deemed concluded when, following successful payment, the Platform confirms the booking.
Confirmation may be made available in the User’s account and/or sent by e-mail or SMS, depending on the contact information provided and the functionalities available.
9.2. Access to the consultation
The patient shall receive the information necessary to connect to the consultation through the Platform and/or the contact details provided.
The patient is responsible for having a compatible device, adequate internet connection, camera and microphone, where required for the service.
The patient should connect at the scheduled time and, insofar as possible, from an environment allowing the consultation to take place confidentially.
9.3. Duration of the consultation
The durations displayed on the Platform are indicative unless expressly stated otherwise.
The actual duration of the medical act may vary depending on the complexity of the case, the information available and the doctor’s professional judgement.
The service is considered provided when the consultation or medical assessment contracted for has actually taken place and the doctor has performed the medical act corresponding to the service purchased.
9.4. Technical issues
Where the service cannot be provided due to a technical issue attributable to the Platform, MEDNEURO SRL or the doctor, the patient may choose between rescheduling the service at no additional cost and receiving a full refund of the fee corresponding to the service not provided.
Where an interruption occurs during the consultation, the parties shall attempt to resume it or reschedule the time necessary to complete the service.
Technical problems attributable exclusively to the patient’s equipment, software or internet connection shall be assessed on a case-by-case basis and in good faith, taking into account the actual possibility of resuming or rescheduling the consultation.
9.5. Patient no-show
Where the patient does not connect during the scheduled time slot and the consultation cannot take place for that reason, the situation shall be treated as a no-show, and the policy set out in Article 10 shall apply.
A no-show does not constitute the performance of a medical act and shall not be recorded as a medical consultation actually provided.
10. Cancellation, Rescheduling and Refund Policy
The patient may request cancellation or, where available, rescheduling of a consultation.
10.1. Cancellation at least 24 hours in advance
For cancellations communicated at least 24 hours before the scheduled appointment time, the patient is entitled to a full refund of the amount paid or, at the patient’s choice and subject to availability, rescheduling of the consultation.
10.2. Cancellation less than 24 hours but more than one hour in advance
For cancellations communicated less than 24 hours but more than one hour before the scheduled appointment time, 50% of the amount paid shall be refunded.
The remaining amount constitutes contractual compensation corresponding to the reserved medical time slot and the administrative costs resulting from the late cancellation.
At the patient’s request, MEDNEURO SRL may offer rescheduling instead of reimbursement, subject to the doctor’s availability and the circumstances of the case.
10.3. Cancellation less than one hour in advance or no-show
Where the cancellation is made less than one hour before the scheduled appointment time or the patient does not attend the appointment, the amount paid shall not be refunded.
This provision concerns the reservation and blocking of the consultation time slot and does not mean that a medical act which did not take place is deemed to have been provided.
In exceptional and justified circumstances, MEDNEURO SRL may decide to reschedule the consultation, without this constituting a general obligation.
10.4. Cancellation by MEDNEURO SRL or the doctor
Where the consultation is cancelled by MEDNEURO SRL or the doctor and cannot be provided at the agreed time, the patient may choose between rescheduling at no additional cost and receiving a full refund of the amount paid.
10.5. Inability to provide the service appropriately by telemedicine
Where, before the medical act is substantively performed, the doctor determines that the service cannot be appropriately provided by telemedicine, the patient shall be informed of the need for an in-person assessment.
The treatment of the fee already paid shall depend on the service actually provided up to that point. Where no substantive medical assessment has taken place, the patient shall be offered, as appropriate, rescheduling in a suitable format or a refund of the fee corresponding to the service not provided.
10.6. How to submit a request
Requests for cancellation, rescheduling or reimbursement may be submitted through the functionalities available on the Platform or by e-mail to medneurosrl@gmail.com.
The request must contain sufficient information to identify the patient and the relevant booking.
10.7. Refunds
Approved refunds shall normally be made using the same payment method used for the original transaction, subject to the payment processor’s procedures.
MEDNEURO SRL shall initiate the refund within no more than 14 calendar days from approval of the request. The time at which the refunded amount becomes available in the patient’s account may also depend on the financial institutions involved.
11. Fees, Payment and Invoicing
The fee for each service is displayed on the Platform before the booking is completed.
Payment for services purchased through ALFMED Virtual Clinic is made online, before the service is provided, through the payment processor available on the Platform.
As of the date of this version, online payments are processed through NETOPIA Payments.
Payment may be made using the methods displayed by the payment processor at the time of the transaction.
The payment transaction is carried out through the secure infrastructure of the payment processor and, where applicable, through authentication mechanisms such as 3D Secure.
Full card details are not stored by MEDNEURO SRL on the Platform and are transmitted and processed through the infrastructure of the specialised payment services provider in accordance with the security standards and obligations applicable to that provider.
Following confirmation of the transaction, the patient receives confirmation of the booking through the means available on the Platform.
MEDNEURO SRL issues the tax documents corresponding to the purchased services and sends or makes them available to the patient electronically, in accordance with applicable tax legislation.
Where payment is unsuccessful, the booking shall not be deemed confirmed unless the Platform expressly indicates otherwise.
12. Protection of Personal Data and Medical Data
MEDNEURO SRL processes personal data, including health data, for the organisation and provision of medical services, administration of the relationship with the patient, compliance with legal and professional obligations, security of the Platform and the other purposes described in the Privacy Policy.
The processing of data necessary for the provision of healthcare is not automatically and exclusively based on the patient’s consent under the GDPR. The legal bases applicable to each category of processing are described in the Privacy Policy in accordance with Regulation (EU) 2016/679 and national legislation.
Health data benefit from the specific protection applicable to special categories of personal data and from the rules governing professional secrecy and confidentiality of medical information.
Acceptance of these Terms and Conditions does not constitute general consent to the processing of personal data for any purpose.
Where a specific processing activity relies on consent — for example, certain optional communications — consent shall be requested separately, in a specific and transparent manner.
Data may be accessible, within the limits necessary and on the basis of appropriate legal arrangements, to providers of IT, hosting, communications, payment or other services involved in the operation of the Platform, as well as to public authorities or other recipients where disclosure is required or permitted by law.
Where messages, questionnaires, documents uploaded or transmitted through the Platform, or information resulting from a consultation are relevant to the patient’s assessment, diagnosis, recommendations or treatment, such information may form part of the medical record relating to the service provided and may be retained in accordance with the legal and professional obligations applicable to medical documentation.
MEDNEURO SRL shall implement appropriate technical and organisational measures to protect data against unauthorised access, loss, alteration, disclosure or destruction.
Detailed information regarding the identity of the data controller, categories of data processed, purposes, legal bases, recipients, retention periods and rights of data subjects is available in the Privacy and Personal Data Protection Policy, which forms part of the informational framework of the Platform.
13. Liability and Specific Features of Remote Medical Care
13.1. Professional standard
The provision of a service by telemedicine does not remove the doctor’s professional liability and does not reduce the professional and deontological standards applicable to medical care.
Nothing in these Terms and Conditions excludes or limits the liability of MEDNEURO SRL or the doctor where such exclusion or limitation is prohibited by law.
13.2. Nature of the medical obligation
The doctor performs the assessment on the basis of the available data and professional judgement and cannot guarantee a specific medical result, cure or confirmation of a particular diagnosis.
A need to revise a diagnosis or treatment as a result of disease progression, newly available information or additional investigations does not, in itself, constitute a failure to provide the medical service properly.
13.3. Information provided by the patient
The patient is responsible for the accuracy and completeness, to the best of their knowledge, of the information and documents provided.
MEDNEURO SRL and the doctors shall not be liable for consequences arising directly from relevant information that was intentionally provided falsely, omitted or inaccurately presented by the patient and which could not reasonably have been identified by the doctor in the context of the consultation.
This provision does not limit the doctor’s duty to request the information that, according to professional standards, the doctor considers necessary for the assessment.
13.4. Limitations of telemedicine
The doctor shall not be liable for the objective inability to identify through telemedicine a clinical element that could not reasonably have been assessed without physical examination, provided that the doctor complies with the professional obligation to assess the limitations of the method and recommend an in-person evaluation where necessary.
13.5. Emergencies
The Platform is not an emergency service.
The patient must not use the Platform instead of emergency medical services where the symptoms or circumstances require immediate medical assistance.
MEDNEURO SRL shall not be liable for harm resulting exclusively from the patient’s decision to delay seeking emergency medical assistance where the need for such assistance was known to the patient or was communicated by the doctor.
13.6. Technical operation
MEDNEURO SRL shall use reasonable efforts to ensure the availability and security of the Platform; however, uninterrupted operation of IT and communications services cannot be guaranteed in all circumstances.
Where a technical interruption is attributable to the Platform, MEDNEURO SRL shall apply the measures set out in Articles 9 and 10 concerning resumption, rescheduling or reimbursement of the service.
MEDNEURO SRL shall not be liable for interruptions caused exclusively by the patient’s device, software or internet connection or by communications services outside MEDNEURO SRL’s reasonable control.
These provisions do not affect the patient’s legal rights and do not exclude any liability which, under applicable law, cannot be contractually limited.
14. Intellectual Property Rights
The structure and general content of the Platform, including, where applicable, graphic elements, names, trademarks, logos, text, images, informational materials and software components, are protected by intellectual property legislation and belong to MEDNEURO SRL, its service providers or other rights holders, as applicable.
The User may access the content of the Platform for personal use and for the purpose of using the services offered.
Unauthorised reproduction, distribution, publication, modification or commercial exploitation of protected content is prohibited, within the limits provided by law.
These restrictions do not apply to the patient’s own medical records or documents issued for that patient. The patient may access, download, retain, transmit and use their own medical documents in accordance with applicable law.
The ALFMED name, visual identity elements and other trademarks or distinctive signs may not be used by third parties in a manner that creates confusion regarding the rights holder, provider or origin of the services.
15. Force Majeure and Events Beyond Reasonable Control
Neither party shall be liable for failure to perform a contractual obligation to the extent that such failure is caused by an event meeting the legal requirements of force majeure.
Events such as natural disasters, major fires, earthquakes, armed conflicts, binding measures imposed by public authorities, major disruption of energy or communications infrastructure or large-scale cyberattacks may constitute force majeure only where, in the particular circumstances, they meet the legal requirements applicable to force majeure.
The affected party shall inform the other party within a reasonable period, insofar as communication is possible.
Affected obligations shall be suspended for the duration of the relevant event and only to the extent that their performance is prevented.
Where a medical service paid for in advance can no longer be provided as a result of such an event, MEDNEURO SRL shall offer the patient, as appropriate, rescheduling within a reasonable period or reimbursement of the amount corresponding to the service not provided.
16. Applicable Law, Complaints and Dispute Resolution
These Terms and Conditions and the legal relationships concerning the use of the Platform and the provision of medical services by MEDNEURO SRL are governed by Romanian law, subject to any mandatory legal provisions that may apply.
For any request, notification or complaint, the patient is encouraged to contact MEDNEURO SRL first at medneurosrl@gmail.com in order to attempt an amicable resolution.
MEDNEURO SRL shall assess complaints in good faith and shall respond within a reasonable period, having regard to the nature and complexity of the matter and any time limits imposed by applicable law.
The patient retains the right to contact public authorities, professional bodies or any other competent institutions in accordance with the law.
Where an amicable resolution is not possible, disputes shall be resolved by the courts having jurisdiction in accordance with applicable law.
Nothing in this document shall be interpreted as limiting the patient’s right to bring a matter before a competent court or authority.
17. Amendments and Version of the Terms and Conditions
MEDNEURO SRL may amend these Terms and Conditions where necessary as a result of changes in legislation, available services, Platform structure, technical or administrative processes or for the purpose of clarifying the parties’ rights and obligations.
Each version shall indicate the date of the most recent update.
The version applicable to a booking shall, in principle, be the version of the Terms and Conditions accepted by the User at the time the contract for that service was concluded, without prejudice to mandatory legislative changes that become applicable independently of the parties’ agreement.
Subsequent amendments shall apply to future use of the Platform and to contracts concluded after their entry into force.
Where significant amendments affect the manner in which the Platform is used or the Users’ rights, MEDNEURO SRL may inform Users through the Platform, by e-mail or by other appropriate means.
Use of the Platform to make a new booking after the updated version enters into force shall require acceptance of that version through the express acceptance mechanism available on the Platform.
Last updated: 18 August 2026
MEDNEURO SRL – ALFMED Virtual Clinic
E-mail: medneurosrl@gmail.com
Telephone: 0351 429 158
Please wait